Services

Our Services

Just about everyone who owns a business needs a solid security system backed by a reputable firm such as CCTV Services. We build, install, maintain and repair the best security systems and associated services in the industry. When you invest in our security systems, you can expect unparalleled customer service, the finest SMART DVR and NVR surveillance systems, Motion Alert Technology, Unlimited Video Storage services, Professional Installation, as well as affordable financing options.

Technical Support Service

The complicity of modern technology based products / systems, coupled with the diversity of today ‘s installations, requires that installers need to have access to all the possible technical problems likely to be encountered during the usage of the product / system not only with-in the warranty period of one year but much beyond for several years.

Our objective is not only to be a mere product supplier but a reliable product dealer, with a difference of standing out from our competitors, due to fully trained, experienced and dedicated team technical support engineers, to ensure proper and timely services, to deliver total customer satisfaction by a team of ATLS

After sales & service

The company is also dedicated to a competitive product service to customers by re-focusing on the present core product range. The company is now able to offer its customers, guaranteed back-up after sales services in less than four hours to demanding customers. Our diversified product range with prompt after sales services policy has earned tremendous confidence amongst multi-national companies, corporate and professionally managed private / public sector / govt. sector organization, which presently are our core strength.

Once an order is placed with the company, customers have confidence that it will be processed by a dedicated team of sales / customer’s service professionals, who will plan and Programmer the back-up product service support, before delivery of the equipment / system at every step.

Product Repair work

Even the highest specification products can fail occasionally and, if this does occur, customers should expect a professional and prompt response from their suppliers.

The company has established a new system for repair procedures, which ensures that the whole process is hassle-free. Simply contact the customer service division for help.

Training Support

The range of support services now extends to customers training, site surveys, help desk service, pre- built facilities (subject to terms and conditions), product support information, technical sheets, specifications sheets and updated versions of softwares being constantly improved / developed by the company, based on various customers feedback and constant technological improvements in hardware.

Any client with training requirements for engineers, surveyors or specifiers is encouraged to talk to our technical support team on mutually convenient time.

What you can expect from us

Respect

We will listen and work with you to understand your individual and cultural needs.

This means we will:

  • treat you with courtesy and value your individual circumstances
  • listen to you

Quality information

We are committed to providing consistent and accurate information.

This means we will:

  • provide accurate payments and services
  • explain our decisions to you and outline your options if you think our decision is wrong
  • help you understand your rights, entitlements and obligations

Honesty and Integrity

We will be open and honest and follow through on our commitments.

This means we will:

  • be accountable for our actions, acknowledge mistakes and take timely corrective action
  • do what we say we will do
  • make information available that is simple and easy to understand so you can make informed decisions
  • protect your personal information

Efficiency

We will simplify the way we deliver services to you.

This means we will:

  • respond to and resolve your enquiry in a timely manner
  • improve our self-managed service options so you have easy access to government services
  • allow you to manage your own business
  • make our forms and letters easier to understand